Make the right call in the moment
Walk through a week as Nadia Reyes, a new team lead at Brightline. Nine real workplace moments. You decide what she says and does.
In this course
Nine moments from Nadia’s first two weeks. Pick a response, see what happens, and try the others.
Four moves for every tricky moment
Helen’s short list. Tap each move to see how it works. You’ll use all four in the scenarios ahead.
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What it looks like
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Characteristics protected by federal law
Decisions and treatment at work can’t be based on these. Many states and company policies add more.
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What does Nadia do?
Pick the response you’d choose. You can try the others afterwards.
What happens next
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Why it matters
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Field guide
The four moves, in short
Notice
Spot what’s said or decided because of who someone is, like a joke about an accent or “culture fit” standing in for age.
Act
Interrupt calmly, bring it back to job-related criteria, or start the accommodation conversation.
Route
Bring HR in. Don’t investigate alone, and don’t promise secrecy you can’t keep.
Protect
No payback for raising a concern: no quiet reassignments, extra scrutiny or pressure to drop it.
Reporting and resources
Keep these handy for real situations. They’re separate from the scenarios above.
Inside Brightline
Report to your HR partner: Maya Brooks, HR Business Partner (hr@brightline.example, 555-0142) or the Brightline Speak Up line (555-0188, speakup@brightline.example, open 24/7). Follow your company policy. Leaders are usually expected to pass on what they see or hear, even when asked to keep it quiet.
If someone wants to go outside
Employees can contact the EEOC directly at any time. Never discourage it. Strict time limits apply: generally 180 or 300 days from the incident, depending on location.
EEOC: Public Portal · 1-800-669-4000 · TTY 1-800-669-6820 · ASL video 1-844-234-5122